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Entering the realm of Customer Relationship Management (CRM) or Member Relationship Management (MRM), we encounter a concept that relies on a culture that puts the constituent at the heart of all processes, communications and policies and is normally supported by technology.

Sticking to the plan, to deliver a very successful, well attended congress - how the FIP continued the preparations for their congress in spite of governmental advice against travel to Thailand and knowing the situation in the country might worsen.

How British Martial Arts & Boxing Association set out to completely redesign their websites to mark the incorporation of our new charitable foundation, and to create a larger resource of guidance, articles and membership perspectives to help boost the association’s numbers.

You don’t need to be a designer to understand visuals. Embedded in service and product design, creativity is an important value that stretches across all levels of an association, not just the design department.

An engaging and informative video created for members to learn about the new apprenticeship reform

Embarking on a membership enhancement project with BPA, who significantly increased their membership and their revenue, from both membership and sponsorship, in the last year

AAE's flagship congress, takes a different approach, with a focus on executive education level content.