Senior Programme Coordinator
NHS Providers
Length of contract
2 year
Salary
£36,920 per year
About the Organisation
NHS Providers is the membership organization for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice, and helping shape the system in which they operate. NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people. We are a busy, high-performing team of around 100 staff, based in central London, although we are flexible and work in a hybrid format, with both office and home working.
About the role
Postholder will play a pivotal role in working with the Programme Lead and the Programme Administrator to deliver the Digital Boards support offer. They will coordinate and oversee all aspects of the programme events, working closely with team members and stakeholders to ensure high-quality delivery Digital Boards programme is a well-regarded programme that delivers a high volume of outputs throughout the year and collaborates with external project partners to provide support offers to senior leaders across health and social care.
NHS Providers has recently secured three years of funding for our Digital Boards programme, which aims to build board understanding of the potential and implications of the digital agenda and increase the confidence and capability of boards to harness the opportunity that digital provides. The programme offers board resources, webinars, peer learning and free board development sessions for individual NHS trust boards. It is commissioned by NHS England and delivered in partnership with digital transformation agency, Public Digital.
Responsibilities
Programme and Event Coordination:
- With the support of the programme administrator, ensure a well-managed approach to scheduling, planning, coordination and delivery of events to ensure the programme is meeting its targets and deliverables. This will include areas such as scheduling, pre-event planning, providing support to members (via phone, e-mail, and face-to-face), liaising with venues, speaker briefings, note-taking, post-event evaluation and follow-up.
- Implement, deliver, and oversee professional and efficient logistical event support across the team at in-person, virtual and hybrid events in order to maintain the organisation’s reputation and ensure high customer satisfaction. Attendance at in-person events may require travel around the country with overnight stays where necessary.
- Work with external delivery partners and the programme lead to developing agendas for events and board development sessions.
- Contribute to the continued development and iteration of event and content delivery through regular retrospectives.
Systems and Processes:
- Programme lead and team, as well as wider Development and Engagement team members, to deliver a high-quality programme to members.
- Programme administrator to develop and implement dashboard reporting to record, and analyse the programme engagement and evaluation to support ongoing programme planning.
- Ensure member insights and intelligence gathered as part of the programme are effectively logged so they can be shared both with members and programme partners, and inform programme and wider organisational planning.
- Contribute to and update the relevant sections of the organisation’s website in relation to the programmes and events, and to work with colleagues in developing the website content to meet the needs of users.
- Support the programme administrator in updating the organisation’s customer relationship management (CRM) database as relevant to the programme needs.
- Coordinate and carry out regular monitoring of expenditure across the development programmes. Undertaking financial processing and ensuring effective budgetary tracking systems are maintained.
- Effectively manage the project tools in place, such as Trello, Miro and MS Teams.
Communications:
- Programme lead on the implementation of marketing plans to increase programme awareness, and member engagement and promote the offer.
- Liaise with trust leaders to explain the programme and answer any questions they may have about content, delivery and processes.
- Liaise regularly with internal colleagues and external stakeholders, including NHS Providers’ communications, corporate services, policy, and finance teams, with national bodies relevant to the
- programme, and with the programme’s specialist delivery partners.
Other:
- Contribute to the development and delivery of member activities across the wider team.
- Take an active role in contributing to wider D&E team discussions, cross-D&E project teams and other team discussions, as appropriate.
- Undertake any other administrative and project coordination duties either temporarily or following mutually agreed changes to this job description as a result of organisational changes.
Skills, Competencies & Experience
Skills, Knowledge & Experience:
- Demonstrable experience working in a coordination role within a fast-paced environment
- Scheduling, organising, and administering online, in-person and hybrid events
- Proficient in the use of Microsoft Office suite and Outlook (Word, Excel, PowerPoint)
- Experience in successfully dealing with executive and senior-level customers, clients, or the public
- Experience of taking meeting notes for senior audiences
- Experience in working across multiple projects simultaneously
- Analysing data, and preparing senior-level reports
- Coordinating marketing campaigns
- Experience of using a CRM system
- Outstanding customer service, handling customer enquiries in an efficient and timely manner
- Ability to work as part of a team and use own initiative, working with minimum supervision
- Strong communication skills, both written and verbal, with the confidence to communicate with people at all levels
- Excellent organisational, prioritisation and time management skills
- Excellent attention to detail to ensure outputs are high-quality
- Enthusiasm, energy, commitment and the ability to work flexibly, responding well to change
- Ability to work under pressure on different events and projects simultaneously to meet multiple deadlines and exercise good judgment
- Knowledge and experience in using webinars and virtual technologies to deliver high-quality online hybrid events.
- Knowledge of interest in the NHS
Desirable:
- Experience in using a website content management system
- Experience in financial processes and reporting
- Ability to contribute to team discussions and programme development planning
- Understanding of membership organisations
- Knowledge of interest in healthcare policy NHS governance
Required Qualifications
- Undergraduate Degree
Compensation & Benefits
- 25 days holiday plus two additional days off at Christmas.
- Study Leave, Help another Leave day
- Service-related leave
- Potential to purchase up to five days extra off per year.
- Enhanced Maternity and Paternity leave pay.
- Season ticket loan for travel.
- Access to life insurance and dental plan.
- Enhanced pension scheme.
- Flu jabs.
- Eye test.
- Cycle to work Scheme.
- Health and wellbeing initiatives.
Conditions of employment
- You must be eligible to work in the UK
Working locations
- Hybrid model, working in the London office and remotely
How to apply
- Send an email to [email protected] with a CV and a cover letter by 25th November 2024 at noon.
Interviews
- Only shortlisted candidates will be contacted for an interview. The interview will be online 3rd and 4th of December 2024
Policies
- NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.