Membership Officer
Society for the Protection of Ancient Buildings
Salary
£30,000 per year
About the Organisation
Society for the Protection of Ancient Buildings (SPAB) gives old buildings a future. We help people to look after old buildings, making them fit for the future while keeping their historic character. We do this through casework, technical research and advice, education and training, awards, outreach, and events across the UK and Ireland.
Our work is underpinned by a conservation philosophy encouraging people to preserve historic fabric. The SPAB Approach provides a well-tested basis for practical decision-making in building conservation. We also promote excellence in new design to enrich and complement the built historic environment. Founded in 1877 by William Morris and his fellow campaigners, the SPAB advocates for old buildings almost 150 years later.
About the role
Membership Officer, you will handle routine member queries, process new memberships, and manage our membership database. You will use your analytical skills to maintain our membership statistics and make recommendations based on the data to ensure our strategies are working as effectively as they can for SPAB and our members. With over 6,000 members across the UK, Ireland, and beyond, our membership program helps us engage and mobilize audiences who support our mission, vision, and approach to building conservation.
Responsibilities
Member Relations:
- Friendly and supportive point of contact for members, answering calls to the membership line, managing the SPAB membership inbox, and ensuring all queries are responded to promptly.
- Support the Senior Membership Manager in the development, planning, and execution of member recruitment and retention campaigns, based in part on insights from your analysis of the membership statistics.
- Assist in the development of communications for members, including newsletters and routine promotional materials.
Membership Administration:
- Responsible for the maintenance of member records in SPAB’s member database (CiviCRM).
- Process membership renewals by cheque and credit card; to oversee the smooth operation of SPAB’s Direct
- Debit system (GoCardless).
- Responsible for SPAB’s postal correspondence; preparing and sending renewal letters, lapsed notifications, and other routine correspondence to members without email addresses.
- Liaise with SPAB’s mailing fulfillment providers to oversee the dispatch of regular mailings to members.
- Take minutes at key meetings, and support meeting administration by preparing and circulating agendas and calendar invites in advance.
Insights and Analysis:
- Maintain statistical records related to SPAB’s membership trends, using SPAB’s CRM (CiviCRM).
- Prepare monthly statistical reports for the Senior Membership Manager detailing trends and providing insights and analysis to improve member recruitment and retention.
- SPAB’s Communications Team to monitor and expand SPAB’s addressable audience and repository of hot leads’ for engagement and membership sales overtures.
Events Support:
- Attend trade shows, events, and conferences to promote SPAB, our work, and SPAB membership.
- SPAB membership events where possible to build rapport with members and strengthen interpersonal links between members and the SPAB office.
- Provide occasional support for other SPAB events where needed.
General:
- Support the Senior Membership Manager in the delivery of the Membership Growth Strategy.
- Communications at SPAB; acting as key secondary contact for the SPAB general phone line and info@ inbox
- Network with similar post-holders in other organizations, maintaining a personal awareness of emerging and best-practice approaches to membership administration. Maintain an awareness of the built heritage sector.
- Undertake any other duties as assigned to support the wider goals of the membership team, as assigned by the Senior Membership Manager.
Skills, Competencies & Experience
Essential:
- Experience working in a membership or subscription environment
- Data entry and maintaining accurate records; working with databases, and CRM systems, particularly in a membership environment
- Experience in data analysis, reporting, and visualization
- Handling customer inquiries and providing excellent customer service to a high standard
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills, with the ability to build rapport with diverse stakeholders
- Strong organizational and administrative skills, with the ability to effectively prioritize and manage multiple tasks and deadlines successfully
- Analytical skills in the processing of statistical data to draw conclusions
- Problem-solving skills, with a resourceful approach
- Enthusiasm for heritage and historic buildings
Desirable:
- Experience working with volunteers
- Customer-facing experience, ideally in a heritage setting
- Understanding of membership recruitment, retention, and engagement strategies
- Experience working with large datasets in a membership, subscription, and CRM environment
- Experience working with marketing analytics and member engagement strategies
- Awareness of data protection regulations (UK GDPR) and their application for managing member data
- Ability to translate data into actionable insights for non-technical stakeholders
Required Qualifications
- Undergraduate Degree
Compensation & Benefits
- 21 days Annual Leave
- Generous Christmas Closure Period and UK Bank Holidays.
- Contributory Pension Scheme
- Pension Contribution of 5%
Working locations
- Hybrid model, working in the London office and remotely
How to apply
- Send an email to Michael Nelles, Senior Membership Manager at [email protected] with a CV Maximum 2 pages, and a cover letter by Wednesday 4th December 2024 at 9.00 am
Interviews
- Shortlisted candidates will be contacted for an interview. The interview will start on Thursday 12th December 2024