Membership and Events Manager

University Association for Contemporary European Studies

Hours
Full-time 35 hours per week

About the Organisation

UACES (University Association for Contemporary European Studies) is a global membership charity for academics, students, and practitioners interested in all aspects of Europe and the European Union. Our core purpose is to support and empower our community to advance education for the public benefit through the teaching and research of contemporary European Studies. Our 1,000+ members have backgrounds in various disciplines, including politics, international relations, law, sociology, economics and humanities.

About the role

As the Membership and Events Manager, you will be the main contact for all members, prospective members and event attendees providing an excellent level of service to enable UACES to connect and empower our community globally. This will involve developing and delivering membership retention and recruitment strategies, project planning and delivering a successful annual events programme and leading our CRM and data project work.

You will play a pivotal role in delivering an efficient service to UACES Members and event attendees. Working closely with the UACES Committee and office team, you will be the main contact for all members, prospective members and event attendees providing an excellent level of service to enable UACES to connect and empower our community globally.

Responsibilities

Membership:

• Deliver an excellent service to members by ensuring the membership sign-up, renewal and payment process runs smoothly and providing well-informed and prompt responses to member's enquiries.
• Work with the Digital Communications and Marketing Officer and Executive Director to ensure that membership engagement remains strong via the annual communications plan.
• Work with the Finance Officer to ensure correct processes are in place to maximise the efficiency of the CRM. Sending out invoices and payment reminders when appropriate.
• Work with the Executive Director to develop and deliver membership retention and recruitment journeys and strategies.
• Develop a thorough working knowledge of the UACES CRM system, ensuring membership records are maintained in line with GDPR and training UACES staff when appropriate.
• Provide regular data and analysis to the Executive Director and UACES Officers regarding retention and recruitment, identifying emerging trends, membership behaviours and needs.
• Administer the UACES programme of Prizes and Microgrants.

Events:

• Develop project plans and project manage the delivery of the UACES Annual Conference, Graduate Forum Conference, Doctoral Training Academy and regular webinar programme. Including but not limited to managing the event submission and delegate registration processes, onsite and virtual event programme and activities, managing and reporting on the event budget, and analysing and reporting event performance and recommendations.
• Main point of contact for speakers, delegates and other event attendees.
• Ensuring that all enquiries are answered professionally and promptly.
• Provide administrative support to the UACES Graduate Forum Committee.
• Work with the Digital Communications and Marketing Officer to ensure that all events are promoted effectively to the wider European Studies community and that all content and branding on the UACES website and social media platforms is kept up to date.
• Work with the Executive Director to develop and deliver a partnership/sponsorship offer for UACES events.
• Source and negotiate the best value for money with venues, suppliers and contractors.
• Ensure that all appropriate event data is recorded in the UACES CRM system, ensuring that personal data is maintained in line with GDPR.

General:

• Working with the Executive Director and the CRM software provider, ensure that the
• UACES Data Strategy continues to meet the needs of UACES and its members.
• Attend meetings, conferences, staff training and any other appropriate activities to actively contribute to UACES’ overall work.
• Undertake other reasonable duties as required by the Executive Director.

Skills, Competencies & Experience

Knowledge & Experience:

• Experience Demonstrable experience planning and delivering membership retention and recruitment strategies.
• Demonstrable experience planning and delivering an annual events programme, both in-person and online.
• Knowledge Working knowledge and practical experience of project management principles and techniques.
• Excellent working knowledge and practical experience using a membership CRM system.
• Good working knowledge of GDPR about the management of personal data.
• Excellent working knowledge of Microsoft 365 particularly Outlook, Excel and Teams.

Skills & Abilities:

• Excellent communication and customer service skills, both written and verbal, with a strong attention to detail.
• Ability to use own initiative to prioritise workload and conflicting deadlines.
• Ability to analyse and interpret data to inform tactical decision-making.
• Strong networking and negotiating skills, with the ability to persuade and influence stakeholders.

Qualifications & Training:

• Proven successful and sustained track record of delivering membership and event programmes.
• Experience working in the charity and membership sector.
• Evidence of commitment to continued professional development

Desirable:

• Good working knowledge and relevant qualifications in European Studies, and related areas.
• Experience in improving the use of data within a membership organisation.
• Relevant project management qualification.
• Working knowledge of CiviCRM.
• Experience in developing and managing sponsorship /partnership relationships.

Additional Required:

• Ability to travel to events and meetings in the UK and Europe.

Required Qualifications

• Undergraduate Degree

Compensation & Benefits

• 28 day's Annual Leave Plus Bank Holidays 
• Plus 3-day office closure days over the Christmas period.
• Pension Contributions.

Conditions of employment

• You need to have the right to work in the UK

Working locations

• Hybrid model, work in the London office and remotely

How to apply

• Send an email to Kerry Cole, Executive Director at [email protected] with a CV and a cover letter by Sunday 9th March 2025 at 5 PM

Interviews

• Shortlisted candidates will be contacted for an interview

Policies

• Equality, diversity, and inclusion (EDI) are core values at UACES, and all employees are expected to demonstrate their commitment to our EDI policy. We are passionate about building and sustaining an inclusive and equitable environment for UACES members, committees, and staff. The UACES community strives to be one where people feel safe, where differences are accepted, where engagement is apparent and where all contributions are encouraged, valued and respected. We particularly welcome applications from candidates that are underrepresented in the UK Higher Education sector. We are committed to making reasonable adjustments to support you throughout the application and selection process, on commencement, or once in post. 

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