Customer Engagement Manager
Gaia-X Association for Data and Cloud (AISBL)
About the Organisation
Established in 2021 as a privately funded not-for-profit association, Gaia-X brings together an international industrial, academic, and political community with the aim of building a common standard for transparent, controllable, and interoperable technologies that enable trusted decentralized digital ecosystems and by way of these boosting the data and digital economy.
Open to anyone and aligned to the European values of human-centricity, transparency, openness, sovereignty, and trust, Gaia-X’s ambition is to deliver unprecedented opportunities for innovative data-driven business models, reducing the dependency on non-controllable technologies.
About the role
This role will analyze the economics of data-sharing, focusing on two elements the business of data-sharing use cases and business models for data-sharing orchestrators and intermediaries.
Responsibilities
- Responsible for creating and subsequently developing an engagement plan with Gaia-X Lighthouse Projects and Data Spaces. At a macro-level and also micro-level (customized according to each project);
- Analyzing the existing level of engagement of Gaia-X projects (current status, main obstacles to the deployment of projects, critical barriers, underlying, DAFO-CAME, learnings, opportunities ) with a customer focus. NB: A user-centric approach is critical;
- Understanding the Gaia-X projects ecosystem: dynamics, stakeholders, relationships, and connections to other digital ecosystems;
- Understanding projects’ needs: primarily from the Gaia-X perspective, but also holistically (Considering different building blocks involved and those economic factors involved);
- Connection with the CTO, aligning the projects’ standards with the Gaia-X technical documents as well as prescriptions from the Data Spaces Support Centre (DSSC);
- Understanding the projects from a business perspective (digital value chain, business model), connecting it with the unique value proposition arising from the Gaia-X Trust Framework;
- Co-defining a harmonized Gaia-X-based value model alongside projects‘ ambassadors, POs, connecting it with the set of Gaia-X deliverables;
- Building a template to guide data spaces in sourcing specific requirements alongside the BLOFT dimensions, and aiding in decision-making;
- Feeding projects within the Gaia-X Endorsement Program into the Use Case Testimonials pipeline;
- Aligning Use Case Testimonials participants with the harmonized model;
- Support events and regular exchanges between these stakeholders;
- Monitor the progress of projects
Skills, Competencies & Experience
Skills and Experience:
- 12 years of experience in implementing complex projects involving customer engagement strategies, with a consulting and methodological background in an international business or NPO tech environment.
- Experience in consulting or technical Process Management
- Extensive knowledge of state-of-the-art Data Space initiatives at the European level
- Experience with policy dynamics within the European environment
- Excellent Consulting and Program Management skills
- Ability to understand complex business and technical-driven strategies
- Expertise in managing different programs to achieve unified outcomes
- Core skills in Stakeholder and Relationship Management
- Coordination of complex analysis, cross-project processes, and communication
- Customer-oriented;
- Excellent consulting skills;
- Good communication across different hierarchies and cultures;
- Structured, well-organized, and pro-active team player with a hands-on mentality, fluent in English.
Required Qualifications
- MBA Degree in Business Administration IT
Working locations
- Hybrid model, working in the Brussels office and remotely
How to apply
- Send an email to Alberto Palomo, Gaia-X, CSO at [email protected] with a CV and cover letter by Friday 25th October 2024.
Interviews
- Shortlisted candidates will be contacted for an interview.
Policies
- We take the protection of your data seriously, and we strictly comply with data protection regulations.