AGENDA | SPEAKERS | ADVISORY PANEL
To be confirmed in the first week of May
To be confirmed in the first week of May
With over 40 years of experience as a senior Customer Experience (CX) executive, David helps leaders transform their business performance through customer-centric change. He coaches, equips, and empowers Fortune 1000 executives and their teams to design and deliver exceptional experiences that align with their brand promise and drive measurable results. He also advises governments, major Not-For-Profit organisations, and start-ups on CX strategy, culture, and execution.
:
https://xmcoach.com
:
https://www.linkedin.com/in/davidhicksxmcoach/
Throughout his career, Jim has been a catalyst for growth, redesign, and positive change. He has worked with leaders in the public, private, and non-profit sectors and is most skilled at building the bridges between them and has helped national organizations move beyond their differences and overcome paralysis by helping them see mutual and connected interests. Jim has rebuilt deeply troubled organizations whilst creating national brand strategy and advocacy frameworks.
Jim has served as Executive Director of the Minnesota Optometric Association, the Jefferson Center and Jefferson Action. His experience also includes working with national medical specialty societies in the Office of Federation Relations at the American Medical Association. Prior to that, he was in charge of federal and state government and chapter relations for the American Society of Plastic Surgeons.
Rennie has been in association management for most of his working life, starting with the Australian Meat Industry Council in 1998. He has been at CEO level of industry associations for 21 years and is currently the CEO of the Federation of European Self Storage Associations which he more than tripled in turnover over the past 5 years. He is also the CEO of the Self Storage Association UK, building it to be the second largest association in this sector in the world. Rennie has worked with a range of associations in 3 continents, often assisting them in developing their strategic direction. He has also been a board member of several charitable organisations, mostly in the early childhood education sector. He has an MBA from Deakin University and is a member of the Oxford University High Performance Leadership Programme.
Simon has been working with associations for over 15 years, supporting them to tell their stories through video. He was the founder and leader of the multi-award winning Programme Partnerships at BBC Studios, developing a unique team creating extraordinary content and campaigns for organisations across the world.
He currently holds a senior executive role at Hi Impact, a fast-growing media company with a global reach. Hi Impact are creators of the COP29 Daily Show, broadcast on over 50 TV networks and FAST channels worldwide, working in partnership with LinkedIn News and YouTube to make the climate conversation accessible and relatable. Hi Impact works with a range of partners to bring the most compelling stories to screen, stream and broadcast them to wider audiences; doing so in a style demanded by modern, discerning viewers.
With experience as an international business leader and innovation practitioner, Stéphanie know what it takes to make impactful innovation and cultural change happen in the public and private sectors. Since 2017, as founder and CEO of Fresh Strategy, she has been on a mission to help organisations deliver innovation that makes a real difference.
Fresh Strategy was founded on the belief that innovation can be a force for good, and that the actions of single people and organisations collectively have the power to change the world. Through sharing knowledge, experience and expertise, they help everyone realise their potential to become a catalyst for change.
Stéphanie's work is centred around deep global and local experience across a variety of sectors and industries, embracing complexity and prioritising simplicity to successfully lead complex strategic processes and deliver excellent results.
Linda is passionate about associations and is particularly active in the professional associations in her own field. She is also a consultant to a variety of associations. In 2008 she was considered one of Portugal’s five most influential people in the conference & events industry and received the education award from IAHMP.
Respected internationally as a speaker Linda has lectured in countries such as Italy, Spain, Russia, Egypt, Cape Verde, United Kingdom, Dubai, Spain and The Netherlands. In 2009 she received the medal of honour for positive entrepreneurship in Portugal for her commitment to promoting culture and heritage and for CSR initiatives.
Award-winning events strategist, Sasha Frieze, has distilled over thirty years' and a thousand successful conferences and events’ experience into this Event Playbook event transformation methodology.
Sasha learned her business skills in the commercial conference industry, worked on her first association conference over 23 years ago; has since managed and advised on events for association and other non-profits including the Open Data Institute, United Nations Foundation, British Society for Immunology, Royal College of Anaesthetists, Chartered Institute of Wastes Management. Sasha has advised on events for media owners including The Guardian, Times & Sunday Times, Incisive Media, Informa and Thomson Reuters.
Sasha is a Non-Executive Director of the British Society for Haematology, a Fellow of the Chartered Institute of Marketing and The Royal Society of Arts, is a visiting lecturer in event management at The University of Westminster, London and judges industry awards.
With over 40 years of experience as a senior Customer Experience (CX) executive, David helps leaders transform their business performance through customer-centric change. He coaches, equips, and empowers Fortune 1000 executives and their teams to design and deliver exceptional experiences that align with their brand promise and drive measurable results. He also advises governments, major Not-For-Profit organisations, and start-ups on CX strategy, culture, and execution.
:
https://xmcoach.com
:
https://www.linkedin.com/in/davidhicksxmcoach/
